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Running a small insurance agency is tough. You and your team work hard every day, but sometimes it feels like progress is slow or mistakes keep popping up. I’ve seen this happen in multiple agencies. The problem usually isn’t that people aren’t trying. It’s that there’s no clear, consistent way to do the work. When every person handles the same task differently, things get messy fast. I want to share why having a consistent structure matters so much. I’ll also explain how def